After everyone goes home at the end of the day, are the animals left all alone?
The gated property is maintained and monitored, 24 hours a day
I have two pets can they board together?
Yes, definitely. As long as it is two of the same species and they get along they can stay together and you can save money. The second pet will be charged a discounted price.
We can separate the dogs at feeding time if necessary. Just let us know at check in.
Unfortunately, we do not have a facility to board your cats and dogs together at this point in time.
Can we bring belongings from home?
Yes, you may bring in washable bedding, treats, chews, or food. We ask that everything is clearly marked with a permanent marker with your pet’s first and last name.
We will supply all toys, due to the septic design, the large area of walk trails, play yards and laundry we ask you leave all your pets toys at home.
We have stainless steel dishes and all our own exercise equipment such as leashes and choke chains. Please note we do ask that you leave all items at your own risk.
Do we have to bring our own food?
No, it is not necessary; we feed premium foods here, offering dry adult and senior formulas for the dogs. We have a maintenance dry we feed to the cats. We are also willing to supplement some can food if needed.
However, we will gladly feed your pet’s own food if you provide it.
What if my dog won’t relieve him/herself in kennel?
No problem. We monitor and record if your pet is eliminating in the kennel and on walks or play times during the day. If we find that a particular dog is not relieving themselves, we will take them out for a quick “potty” break at no extra charge.
Do you give tours?
Yes, we give tours between the hours of 11:00 am and 1:00pm, Monday through Saturday. Sorry, but we do ask that your pet only tour the office and parking area. We ask this just to keep the other boarders as quiet and stress free as possible.
Will my pets board with other families?
No, we will only board families together. We will not pair your pets up with any other families. On special occasions we will have customers request to board with their best friends dog or parent’s dogs and this is acceptable if both families agree.
Do you give medications?
Yes, our staff is very experienced with administrating medications. Most of the time there is no extra charge. We prefer to give your dogs pills in a piece of hot dog. If your pet has allergies or sensitive stomach, please let us know. If your pet is difficult to medicate there may be a minimal charge involved. We do charge $1 per application for ears/eyes. Shots such as insulin or allergies are $5 per shot. We ask that you bring in a syringe for every shot needed. We will not re-use needles.
What if my pet gets sick?
Depending on the severity of your pet’s symptoms we may use some over the counter drugs such as Pepto for diarrhea, Neosporin for small abrasions, and Benedryl for allergic reactions such as bee stings. We have an on call mobile Veterinarian available to us, 24 hours a day. In a major emergency or an on going problem we will contact your vet and/or emergency contact as well.
What forms of payment do you take?
We take Visa, Debit, American Express, Discover and MasterCard as well as cash, travelers checks and local personal checks. All payments are due at check out.
What if I can’t get there during your office hours?
If you are running a little late, call us and we will try and make special arrangements. However, like any other business, we have a schedule to adhere to and we have our four legged “guests” also needing our attention. Traffic is always an issue after 3pm during the week so we recommend you plan ahead if possible. We can occasionally make special arrangements for early or late customers at an additional charge.
Will somebody be spending anytime with my pet or are they just left in a kennel?
We have a large and very caring staff. Your pet will have an attendant seeing to their needs. We feed and provide fresh water twice a day and hose at least 3 times a day. In addition, we chart their daily intake and out take. Every attendant spends some time with each pet daily.
If a pet is scheduled for exercise, there is even more interaction.
What if my pet won’t eat while there?
We have an excellent record for enticing pets to eat! Our food is very palatable but if they still won’t eat it we do have some misc. tricks such as garlic powder, chicken broth, peanut butter, and we do carry Merrick can food and raw diets in several different blends.
Does my dog have to wear a collar while boarding?
We welcome pets to wear regular nylon or leather collars while boarding. You do not have to leave a collar on your pet. The only time we request it, is if your pet is on medications and/or attending group play. We do not allow any type of choke chain or pinch collars on dogs while boarding. If your pet uses a harness due to neck or back problems you may leave it with us for activities but we will remove it afterwards.